Case study · Docket · Chicago, IL

Contract review in minutes, not afternoons

An AI contract intelligence platform for a 120-lawyer firm that extracts clauses, flags deviations from the firm’s playbook and cites every answer back to the page.

Industry

Legal technology

Services

AI document pipeline, Retrieval & citation engine, Reviewer web app, Security & compliance architecture

Platforms

Web

Timeline

7 months

Year

2025

🔒app.docket.legal/matters/kestrel-msa/review

Kestrel Freight — MSA v3.pdf32 pages · uploaded 09:12Review 78%SOLM+3

MASTER SERVICES AGREEMENT

Kestrel Freight LLC · Effective 14 March 2025 · Page 14 of 32

9. Indemnification

9.1 Each party (the “Indemnifying Party”) shall defend, indemnify and hold harmless the other party and its officers, directors and employees from and against any third-party claims arising out of the Indemnifying Party’s breach of Section 6 (Confidentiality) or Section 11 (Data Protection).

9.2 Notwithstanding Section 10, the indemnification obligations under this Section 9 shall not be subject to any limitation or cap on liability and shall survive termination or expiry of this Agreement for a period of six (6) years.

9.3 The indemnified party shall (a) promptly notify the Indemnifying Party in writing of any claim, (b) grant sole control of the defence and settlement, and (c) provide reasonable cooperation at the Indemnifying Party’s expense.

10. Limitation of Liability

10.1 Except as set out in Section 9, in no event shall either party’s aggregate liability exceed the fees paid or payable in the twelve (12) months preceding the claim. 10.2 Neither party shall be liable for indirect, incidental or consequential damages…

ClausesRisks2Ask

Termination for convenience98%

p. 14 ¶2 · matches playbook

Limitation of liability96%

p. 14 ¶2 · matches playbook

Indemnification97%

p. 14 ¶2 · deviates from playbook

Governing law · Delaware99%

p. 14 ¶2 · matches playbook

Auto-renewal · 12 months94%

p. 14 ¶2 · matches playbook

Assignment95%

p. 14 ¶2 · matches playbook

Risk · Uncapped indemnity

§9.2 removes the liability cap. Firm position: cap at 12 months’ fees, carve-out for data breach only.

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18 min

First-pass review, down from 3 hours

96%

Clause extraction accuracy

40k

Documents indexed

100%

Answers cited to source

The challenge

Associates spent hours on first-pass review of routine agreements, and the firm’s negotiation playbook lived in partners’ heads. Off-the-shelf AI tools hallucinated clauses and could not be trusted in front of clients. The firm wanted speed without giving up defensibility.

What we did

Four decisions that made the difference.

Extraction you can audit

Every extracted clause links to the exact page and paragraph it came from. If the model is unsure it says so, and reviewers can correct it, which feeds back into evaluation.

The playbook as code

We turned the firm’s preferred positions into structured rules. The platform compares each clause against them and explains the deviation in plain language.

Evaluation before features

A 1,400-document labelled test set built with the firm’s lawyers, run on every model or prompt change, so accuracy is measured rather than assumed.

Built inside the firm’s perimeter

Deployed in the firm’s own cloud tenancy with no training on client data, full audit logs and role-based access aligned to matter permissions.

The outcome

First-pass review dropped from around three hours to eighteen minutes. Extraction accuracy on the firm’s test set reached 96%, and because every answer cites its source, the platform cleared the firm’s risk committee for use on client matters. Docket is now being offered to two partner firms.

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